APA-čujuhus (7. p.)
Skills, S. (2001). Effective call centre training. Excel Books.
Chicago-čujuhus (17. p.)
Skills, Soft. Effective Call Centre Training. New Delhi: Excel Books, 2001.
MLA-čujuhus (9. p.)
Skills, Soft. Effective Call Centre Training. Excel Books, 2001.
Muitte dárkkistit čujuhemiid riektatvuođa, ovdal go geavahat daid iežat deavsttas.