Cita APA (7a ed.)
Skills, S. (2001). Effective call centre training. Excel Books.
Cita Chicago Style (17a ed.)
Skills, Soft. Effective Call Centre Training. New Delhi: Excel Books, 2001.
Cita MLA (9a ed.)
Skills, Soft. Effective Call Centre Training. Excel Books, 2001.
Precaución: Estas citas no son 100% exactas.